Booking Conditions

Effective Date: July 1, 2026

Please read these booking conditions carefully before confirming your safari, Kilimanjaro climb, or Zanzibar holiday with Serengeti Wakanda Tours.

1. How to Book

Request a personalized itinerary through our website, by email, or by phone.
Review your quotation carefully. It will include inclusions, exclusions, payment schedule, and cancellation terms.
Confirm your booking by paying the required deposit or full amount as stated on your invoice.
Receive written confirmation from Serengeti Wakanda Tours once payment is received and availability is confirmed.

A deposit may be required to secure your booking, especially for peak-season travel and limited-availability lodges.
Full payment must be completed before the commencement of your safari unless otherwise agreed in writing.
Accepted payment methods include bank transfer, credit/debit card, and other approved options arranged directly with our team.
All bank charges, currency conversion fees, and transaction costs are the responsibility of the client.

Quotations are based on rates available at the time they are issued and may change before confirmation.
Price adjustments may occur due to government tax changes, park fee revisions, fuel surcharges, currency fluctuations, accommodation rate changes, or supplier price increases.
Once your booking is confirmed and paid in full, no further price increases will apply unless you request changes.

In case of any cancellation, you will receive a credit note for the full amount paid — usable to rebook your safari within a generous 2-year timeframe.
This lets you explore at your convenience and enjoy the adventure when the time is right for you.
The credit note policy is subject to the specific accommodations booked, as individual lodges, camps, and hotels may apply their own cancellation terms which take precedence where applicable.
No credit or refund is given for no-shows, late arrivals, early departures, unused accommodation, missed activities, missed transfers, or meals and services not used.
All cancellation requests must be submitted in writing (email) so we can process your credit note promptly.

If we cancel your booking due to circumstances within our control, you may choose a full refund or a rescheduled safari on mutually agreed dates.
Our liability is limited to the amount paid directly to Serengeti Wakanda Tours.

Clients may request changes to their itinerary before travel, subject to availability, supplier approval, and possible additional costs.
Administrative fees may apply for substantial changes.
We will make every reasonable effort to accommodate requested changes.

We are not liable for cancellations, delays, changes, or failure to perform services caused by events beyond our control.
These include natural disasters, floods, earthquakes, wildfires, pandemics, epidemics, government regulations, political unrest, terrorism, civil disturbances, airline cancellations, border closures, extreme weather, strikes, and mechanical failures.
We will assist with rescheduling or recovering refundable amounts from suppliers where possible. Refunds are subject to third-party supplier policies.

Comprehensive travel insurance is strongly recommended for all clients.
Your policy should cover trip cancellation, medical treatment, emergency evacuation, personal accident, lost baggage, flight delays, and personal liability.
Travel insurance is the client's responsibility and is not included in our package prices unless explicitly stated.

Clients are responsible for obtaining and carrying a valid passport, required visas, vaccination certificates, and travel insurance.
We are not responsible for denied entry, missed flights, or other losses caused by missing or invalid documentation.

Clients must ensure they are medically fit for the activities booked, including safaris, Kilimanjaro climbs, and water sports.
Medical conditions, allergies, disabilities, dietary requirements, and mobility limitations must be disclosed before booking.
Failure to disclose relevant health information may result in cancellation without refund.

All accommodations are subject to availability at the time of confirmation.
If a booked property becomes unavailable, we reserve the right to substitute it with accommodation of equal or higher standard.
Our vehicles are maintained to high safety standards, but delays due to road conditions, weather, mechanical issues, traffic, or government inspections are not grounds for compensation.

We are not responsible for airline cancellations, missed connections, schedule changes, lost baggage, or airline delays.
Clients should allow sufficient connection times, especially for international flights.

By confirming your booking or making payment, you acknowledge that you have read, understood, and agreed to these Booking Conditions and our full Terms & Conditions.

For the full legal terms governing your booking, please also read our Terms & Conditions. If you have questions, contact us.