Privacy Policy

Effective Date: July 1, 2026

Your privacy matters to us. This policy explains how we handle personal information when you plan, book, and travel with Serengeti Wakanda Tours.

1. Introduction

Serengeti Wakanda Tours & Safaris Ltd respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, request a quote, or book a safari, Kilimanjaro climb, Zanzibar holiday, or transfer with us.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.

Serengeti Wakanda Tours & Safaris Ltd is a Tanzanian-owned tour operator headquartered in Arusha, Tanzania.
For privacy-related questions, you can contact us at info@serengetiwakandatours.com or by phone at +255 715 886 678.

Contact information: name, email address, phone number, and country of residence.
Travel details: preferred travel dates, number of travellers, trip duration, interests, budget, and itinerary requests.
Booking information: passport details, dates of birth, dietary requirements, medical conditions, and travel insurance details where necessary to arrange services.
Payment information: we do not store full credit card details on our servers. Payments are processed through secure, PCI-compliant payment providers.
Technical data: IP address, browser type, device information, and cookies when you use our website.

To prepare and send personalized quotations and itineraries.
To confirm bookings and communicate with you before, during, and after your trip.
To arrange accommodations, park permits, flights, transfers, and other travel services with third-party suppliers.
To process payments and manage refunds.
To improve our website, services, and customer experience.
To send you relevant updates, travel tips, or promotional material where you have opted in.

We process personal information to perform the contract we are entering into with you, to comply with legal obligations, or where we have your consent.
Where we rely on consent, you may withdraw it at any time by contacting us.

We do not sell, rent, or trade your personal information.
We share information only with trusted third parties necessary to deliver your travel services, such as lodges, airlines, park authorities, and payment processors.
We may disclose information if required by law, court order, or to protect our rights and safety.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and tax requirements.
Inquiry and booking records are typically retained for seven years.

You have the right to access, correct, update, or delete your personal information.
You may request a copy of the information we hold about you or object to certain processing.
To exercise your rights, please contact us using the details above.

Our website uses cookies and similar technologies to improve functionality and understand visitor behavior.
You can manage cookie preferences through your browser settings.
We may use analytics services to collect anonymous traffic data.

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
No online transmission or storage system can be guaranteed 100% secure. We follow industry best practices to minimize risk.

Your information may be transferred to and processed in Tanzania and other countries where our suppliers operate.
We ensure that such transfers are necessary for the performance of your travel contract and handled with appropriate safeguards.

We may update this Privacy Policy from time to time. The effective date will be revised accordingly.
Significant changes will be communicated on our website or directly to you where appropriate.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@serengetiwakandatours.com or +255 715 886 678.

If you have any questions about this Privacy Policy, please contact us.